[Tripokaridos]

I have k5pro and there is some noise clicking when i turn the volume knob for example on this song
The first 10 seconds turning the knob i can hear this clicks is that normal ?
I tried more than 5 headphones and cables.

 

[FiiO]

I have k5pro and there is some noise clicking when i turn the volume knob for example on this song
The first 10 seconds turning the knob i can hear this clicks is that normal ?
I tried more than 5 headphones and cables.

Dear friend,

Which input mode are you using? Did you try the other input or music files? Does the issue still remain?

You could contact us via support@fiio.com instead.

Best regards

 

[Tripokaridos]

Dear friend,

Which input mode are you using? Did you try the other input or music files? Does the issue still remain?

You could contact us via support@fiio.com instead.

Best regards

I am using the usb input amd i have used other songs to also i tried other inputs.
Turning the knob i can hear a low noise like scratching...
I try to explain the sound it reminds me some older amps that when i moved the volume knob i can hear a noise like a dusted record.
This only happens when i turn the knob .

 

[FiiO]

I am using the usb input amd i have used other songs to also i tried other inputs.
Turning the knob i can hear a low noise like scratching...
I try to explain the sound it reminds me some older amps that when i moved the volume knob i can hear a noise like a dusted record.
This only happens when i turn the knob .

Dear friend,

Did you buy the K5PRO from the local seller:https://www.fiio.com/newsinfo/46905.html

If yes, you could try to contact the seller to see whether he could help checking about that?

Best regards

 

[Tripokaridos]

Dear friend,

Did you buy the K5PRO from the local seller:https://www.fiio.com/newsinfo/46905.html

If yes, you could try to contact the seller to see whether he could help checking about that?

Best regards

Thanks for the support very happy responding.
The seller is from Athens i call him and told me that K5pro volume knob has low noise when moved while listening a song and this is normal . There is no noise when music is not played or knob is not moving.
Thats why i asked if i recorded and send it can u tell me if ita normal ?
Thanks.

 

[FiiO]

Thanks for the support very happy responding.
The seller is from Athens i call him and told me that K5pro volume knob has low noise when moved while listening a song and this is normal . There is no noise when music is not played or knob is not moving.
Thats why i asked if i recorded and send it can u tell me if ita normal ?
Thanks.

Dear user,

You could record and forward the file to support@fiio.com and we will send to the engineer for check.

Best regards